🔹 Returns & Refunds Policy

River & Oak
Last updated: [Insert Date]

1. Returns Window

We offer a 30-day return policy, meaning you have 30 days from delivery to request a return.

To be eligible:

• Items must be unused, unworn, and in original condition
• All tags and packaging must be included
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

---

2. Initiating a Return

Contact us at: support@riverandoak.com

Include:

• Order number
• Item(s)
• Reason for return
• Photos (if damaged/defective)

Returns must be approved before being sent.

---

3. Return Shipping

• Customer pays return shipping unless item is faulty
• Use tracked shipping (we are not liable for lost returns)

---

4. Damaged or Incorrect Items

Report within 48 hours via support@riverandoak.com

If confirmed:

• Replacement / refund / repair offered
• Return shipping covered by us

---

5. Non-Returnable Items

• Personal care goods
• Custom items
• Perishables
• Gift cards
• Final sale items

---

6. Exchanges

No direct exchanges.
Return item → place new order.

---

7. EU Cooling-Off Period

EU customers can cancel within 14 days.

• Return within 14 days after cancellation
• Must be unused and in original condition

Refund issued within 14 days after return.

---

8. Refunds

• Processed within 5–10 business days
• Sent to original payment method

---

9. Order Cancellations

Allowed within 12 hours of purchase.

---

10. Liability

We are not liable for:

• Misuse
• Wear and tear
• Shipping delays

Liability limited to purchase value.